Refund policy

Returns & Refunds Policy

Last updated: November 10, 2026

We want you to be happy with your purchase. If you are not, you can return most items within 30 days of delivery.

Eligibility

  • The item must be unworn, unused and in the same condition you received it.
  • It must be returned in its original packaging with all tags and accessories.
  • Proof of purchase (order number or receipt) is required.

How to start a return

  1. Email us at info@madavistore.com within 30 days of delivery with your order number and the reason for the return.
  2. We will reply within 2 business days with return instructions and the return address.
  3. Pack the item securely and ship it back using a trackable service. Please keep your tracking number.

Return shipping

Customers are responsible for the cost of return shipping, unless the item arrived damaged or defective, or we sent the wrong item. In those cases, we will cover the return shipping cost.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges, if any, are non-refundable unless the return is due to our error.

Exchanges

If you need a different size, contact us at info@madavistore.com and we will help you exchange it, subject to availability.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with photos so we can make it right with a replacement or a full refund.

Non-returnable items

Items that have been worn, washed, altered or damaged after delivery cannot be returned.

Contact

Questions about a return? Email info@madavistore.com.

Madavi LLC, a Wyoming limited liability company.